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At ESO, we understand the EMS and fire service like nobody else. We’re more than a vendor - we’re a partner dedicating to helping move the profession forward.
ESO Electronic Health Record (EHR) offers a friendly interface that makes producing quality EMS clinical documentation easy. We invite you to take a look into ESO EHR and see for yourself how the next generation ePCR can benefit your agency.
ESO is the easiest thing out there. It was a no-brainer for us to go with ESO EHR.
An ePCR compliant with NEMSIS and all state requirements
Intuitive interface and workflows
Integrates with ESO Fire Incidents – never enter data for the same call twice
Specialty patient forms to address specific co-morbidities
Built-in Analytics with over 80 pre-built reports
Automatic data submission to your state and billing operation
QA/QI tools for clinical and billing reviews
Automated software updates
- Joseph Lapolla, EMS Coordinator
Reading FD, Massachusetts
Switched from SafetyPAD to ESO EHR in 2018
The EHR web application is browser agnostic and written in HTML5. This means it is accessible via an Android tablet, as well as any other device that can connect to the Internet via a browser. The EHR mobile application can run in a disconnected state, but it must run on a Windows device.
HAS ANY CONSIDERATION BEEN GIVEN TO DEVELOPING A NATIVE ANDROID AND/OR iOS MOBILE APPLICATION?
HOW IS ESO EHR USED ON AN ANDROID DEVICE?
Not at this time. The web application allows for use on an Android or iOS device in a connected state via a browser. We believe Windows offers the most stable and secure platform for a mobile application.
Will my SafetyPAD data be migrated over to ESO?
Yes. We will be migrating your NEMSIS SafetyPAD data into the ESO cloud at no charge. We will also be able to import a number of data sets (for example, Personnel and Apparatus lists – among others) into your ESO tenant for easier implementation.
Is ESO NEMSIS 3.3/3.4 compliant? Will ESO be NEMSIS 3.5 compliant?
Yes, we meet all current reporting requirements for each state and at the national level for NEMSIS compliance. We will also be NEMSIS 3.5 compliant.
Is ESO a cloud-based solution?
Yes, we securely host all of our applications in the Microsoft Azure cloud.
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Have more Questions?
REQUEST A DEMO
MEET YOUR NEW ePCR,
Discover ESO EHR in this on-demand demo webinar, exclusively for ESO SafetyPAD customers. In this webinar, EMS technology expert, Sean McLeod gives you a guided tour of EHR’s functionality including patient lookup, specialty forms, Analytics, and more.
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Please refer to our Technical Specification document. The best ESO-tested, Windows-based tablet similar to an Android device is the Surface Go at a $399.00 entry price.
Can you test changes first before pushing it to the tablets?
You have the ability to enable a rule in the Admin console and test it in EHR on the web application immediately, all without updating the mobile application. You can then delete that chart when you are done testing.
How often does the mobile application sync with the web application?
The data collected on the mobile application is backed up on the web application every 15 minutes or upon the mobile application’s re-connection to the Internet. The data can be viewed in a printed patient care report format on the web application. Ultimately the user will sync the draft and/or locked records to the web application for cloud storage. This is done manually using the sync button on the mobile application.
Can photos be taken with the mobile application and attached to a record?
Yes. As of now a picture would need to be taken with the camera application on that given device and then attached to the EHR from the appropriate file. ESO has plans in 2021 to allow for pictures to be taken within the EHR application and stored in the cloud.
Will there be a driver’s license scan option in the EHR mobile application?
As of today, you have the capability to scan a driver’s license in the mobile app using a 2D barcode scanner. ESO has plans in 2021 to allow for driver’s license scanning to be done with the camera built into the Windows-based device.
Any hardware recommendations for the mobile application?
On the EHR web application, the crew member that is logged in is automatically populated upon opening a new record. All other crew and shift information needs to be entered in each chart. On the EHR mobile application, there is a landing page that allows for entry of crew, shift, and unit information that will pre-populate into each patient record written on that mobile application during that shift.
Are comments/messages in the QM module discoverable via a public records request?
With the understanding that each state may have its own laws regarding what is discoverable, ESO does not attach the feedback, notes, or messages in QM to a chart; they are therefore not discoverable.
Can you mandate certain fields and/or elements?
ESO has more than 190 validations that can be applied to the patient record to mandate certain fields or workflows (for example, requiring a Stroke scale if a primary or secondary impression of stroke or TIA is entered).
Do you need to be connected to the Internet to perform a patient lookup?
No. The patient lookup feature can be used in a disconnected state on the EHR mobile application.
How do we know what hospitals are on Health Data Exchange (HDE) in our area?
Please contact ESO to be put in touch with your corresponding HDE Account Manager and/or Director to learn more about the progress of HDE in your area.
Does crew data have to be input on each response? Or can it be pre-populated?
No. The Patient Tracker platform allows a hospital access to each patient record once the Destination Name field is filled in on the record (and EHR is web-connected). It is available to be viewed in Patient Tracker indefinitely. Patient Tracker is a free platform ESO can set up for any hospital that is interested.
Does the hospital have access to data in real time?
Once the destination field is selected in the mobile application (and in a connected state), the data from that chart is forwarded to the Patient Tracker platform and updates approximately every 15 minutes. A forced update can also be done at any time using the Alert Quick-treat function in EHR. ESO Alerting is a separate platform ESO offers that allows for true real-time communication with the hospital, as well as specialty-team activation and communication within the hospital.
Is there any additional cost to use the mobile application?
No. A subscription for EHR includes unlimited user access and unlimited mobile installations.
What data can be pulled from cardiac monitors into the EHR?
Our cardiac monitor interface allows for import of the following: viewable 12-lead and 3-lead captures, all vital signs collected on the monitor, and any treatment keys that are pressed on the monitor import as Flowchart items. Once an import is done, the cardiac monitor files are then attachments to the chart, including .pco or .zol files. These files can also be viewed in our Patient Tracker application at the hospital.
How long do you store the data?
Indefinitely. The data of a record are stored locally on the mobile application until a SYNC is done to move the record to the web application, where it will be stored indefinitely. If you have a need to only store records for a certain period of time, you can contact ESO to deprecate historical records that are outside that timeframe.
Is HDE required to send patient care records to the hospital?
What is the Implementation process?
Once you sign your subscription agreement, our Implementation Team will set up a kickoff call with your designated Project Manager. That Project Manager will then walk you through the steps necessary for going live on EHR. This includes help in managing your setup files, Admin and configuration training, as well as web-based or on-site training. Your Project Manager will be available to help you all the way up to, and including, your go-live date.